For more than a decade, Infoline is the preferred solution company for customers in Sultanate of Oman providing complete range of outsourced front office, mid office, back office services, providing customers with rule based transaction services, contact centre support (voice and multimedia), finance and accounting services, and business transformation consulting.
Services we provide include state of the art contact centre built on unified IP solution offering multimedia enabled delivery platform, located in Knowledge Oasis Muscat (KOM), Software Technology Park in Muscat, Sultanate of Oman.
Our servicesrange from handling enquiries, to processing corporate travel bookings, to performing financing and accounting services. Services we provide are essential for our customer’s core operations and are based on judgment or decision based interactions.
Infoline delivery platform is spread over Sultanate of Oman and India. Multiple delivery sites offers our customers to choose from onshore, offshore services based on business requirement and customer needs. We also offer hybrid service modules which offer flexibility to our customers to extend business window and lower cost of operations.
Our service portfolio includes:
Contact Centre Consultancy
Planning
- Contact Center Set up, bid management, testing, Assessment
- Contact Center Assessment and Plan ( Technology and Operations)
- Multi-channel Customer Contact Strategy
- Develop a vision, define requirements, and establish an operational framework and governance structure to support traditional (voice, fax, voicemail, email, web, IVR) and emerging (chat, outbound alerts, social media, mobile applications) customer contact channels.
- Multisite Strategy
- Reporting & SLA management
- Outsourcing Strategy
- Business Continuity/Disaster Recovery Planning
- Identify the benefits and develop the qualitative and quantitative analyses to assess cost structures, evaluate profitability or revenue contributions, and support business plans
- Outsourcing Strategy
Operational Strategy & Transitions
People performance and change
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