Communication Management/ Digital Media/ Analytic
Enterprise Customer Communications Management comprises of a convergent set of IT systems deployed to improve the creation, delivery, storage and retrieval of outbound communications, including those for marketing, new product introductions, renewal notifications, claims correspondence and documentation, and bill and payment notifications. Ranging across verticals and industries, the primary objective of a comprehensive Enterprise Customer Communications Management solution is to communicate with customers multi-modally through a spectrum of mediums like – Email, Fax, SMS, Web Self-care, etc. , providing customers with their transactional (and other service related) information promptly and accurately while maintaining consistency in terms of tone, tenor, look and feel and brand image throughout.
- Banks and financial services